Local and Regional Warranty
If you purchased your Smart Air product from a regional seller or shop, within region, then your product is covered by one of the following warranties:
| Product / Part | Warranty terms | What is covered |
|---|---|---|
| Air purifier unit | 1 year | Manufacturer defects |
| HEPA & Carbon filters | 30 days As filters are consumable items, we only offer a 30 day warranty. After this, we’re unable to tell if issues that arise are caused by manufacturer defects or due to their usage environment. | Manufacturer defects |
If you purchased your product from the Smart Air international shop, or took your product with you when you moved countries, then the ‘International Shop Warranty’ below applies to you.
International Shop Warranty
Smart Air does not offer any warranty outside of the Smart Air regions with local partners or distributors. If you are outside these regions, and purchased your item through the Smart Air international shop we do not offer a warranty.
Hearing this sucks. However shipping the item back to our factory, then shipping back to our end user, and adding on import taxes typically ends up being more expensive than the item itself.
Unauthorized dealer list and warning
A note about unauthorized dealers on e-commerce platforms: Many resellers who sell through online e-commerce platforms like Amazon, Lazadaa, Taobao are not authorized partners of Smart Air products. When purchasing a Smart Air product, it is important to note who the product is being “sold by”, which should be clearly stated on the product’s page. To ensure the seller is an authorized Smart Air partner, locate the seller through our Partners and Distributors List before your purchase.
Discontinued Items
Any item you return to us under the warranties above that is discontinued by Smart Air will be replaced with a comparable model of your product.
