Worldwide Orders

Living in Thailand or Pakistan?

We have partners shipping clean air in these countries! See our Smart Air Distributors page for more information.

Want to distribute Smart Air where you are?

We’re always looking for partners to spread Smart Air’s clean air mission to more countries around the world! Check out our Global Partners page for more information.

Worldwide Shipping Costs

We can ship our purifiers worldwide for an extra cost. Shipping the DIY fans and Blasts can be quite expensive because they are bulky items. One workaround to save money is to order HEPAs directly from us, then find a local fan that will work with our HEPAs.

For most countries, shipping costs will be automatically calculated and added to your cart on checkout. For a limited number of countries, shipping companies do not allow us to calculate shipping automatically. In these cases, on checkout the shipping type will be International Shipping (extra cost). If that appears during your checkout, we will email you with the exact shipping costs after you have placed and paid for your order.

Import Taxes & Customs Fees

For orders shipped outside of Mainland China, your order may be subject to import taxes and customs fees in the destination country. Countries often enforce import taxes inconsistently, which makes it hard for us to guarantee an exact number beforehand. Sometimes they’re untaxed; sometimes they’re taxed. If your shipment is taxed, the local government will ask for you to pay when your order arrives in the country. Please be ready to pay these fees if the customs office contacts you. If you do not pay the fees, there is a possibility your order may be returned to us without it ever passing getting through customs. If this happens, it will incur a second shipping fee.

Please note: Smart Air is committed to honest practices. We do not change the order amount on the invoice to avoid import taxes.

Can it be delivered to my door?

We can’t guarantee door-to-door delivery. Depending on your destination country, it is possible the customs office will require you to collect your order in person. Please make sure you enter a valid phone number during shipping so that customs can contact you in case there are any problems.

Warranty

Our warranty works by sending purifiers back to our factory to be replaced or fixed. That means it’s impractical to offer a warranty on orders outside of Mainland China. If you are able to return the purifier to Mainland China, we can honor the Mainland China 1-year warranty and fix the purifier for free, but users have to cover shipping costs to/from Mainland China.

International Shipment Insurance

International shipments are covered in the case of lost goods during shipment, but not for damaged goods. Unfortunately, the shipping service we use does not provide insurance for damaged goods. We do our best to package the purifiers in sturdy boxes. If you are very concerned about damage during shipment, you can contact us when you place your order, and we can package any Blasts in a wooden container to protect it (approximately 300-500RMB extra). Shipping the Blasts in wooden containers will also increase shipping costs.

Become a distributor

We’re always looking for ways to bring no-nonsense, affordable clean air to more people. If you’d like to distribute Smart Air and bring clean air to your country, fill in our distributor form and we’ll get back to you as soon as possible!