Worldwide Orders

Buying locally in your region

We have local distributors and partners across Asia, including the Philippines, India, Thailand, Pakistan and even more countries! See our Smart Air Distributors page for more information.

International shipping fees

We ship our purifiers across the world, for an additional fee. Shipping costs will be automatically calculated and added to your cart on checkout for most regions.

If shipping is not automatically calculated, it means we haven’t yet calculated them for your country. You will get see a message saying we will email you after you place your order to pay the shipping fees. We’ll work out the fees, then send you a speedy email so you can pay for the shipping.

Why are the international shipping fees so expensive?

We hate this too! Our purifiers are bulky items, which means shipping companies charge an arm and a leg to get them to you. If the international shipping fees are too much for you, one workaround to save money is to order HEPAs directly from us, then find a local fan that will work with our HEPAs. Read how to make your own DIY air purifier here.

Import Taxes & Customs Fees

For orders shipped outside of Mainland China, your order may be subject to import taxes and customs fees in the destination country. Countries often enforce import taxes inconsistently, which makes it hard for us to guarantee an exact number beforehand. Sometimes they’re untaxed; sometimes they’re taxed. If your shipment is taxed, the local government will ask for you to pay when your order arrives in the country. Please be ready to pay these fees if the customs office contacts you. If you do not pay the fees, there is a possibility your order may be returned to us without it ever passing getting through customs. If this happens, it will incur a second shipping fee.

Please note: Smart Air is committed to honest practices. We do not change the order amount on the invoice to avoid import taxes.

Can it be delivered to my door?

We can’t guarantee door-to-door delivery. Depending on your destination country, it is possible the customs office will require you to collect your order in person. Please make sure you enter a valid phone number during shipping so that customs can contact you in case there are any problems.

Warranty

See our warranty page for more information.

International Shipment Insurance

International shipments are covered in the case of lost goods during shipment, but not for damaged goods.