Mode of payment
You can pay online securely via credit card, debit card, net banking, or wallet. In-store purchases can be paid with cash or cheque. We also accept bank transfers. Please get in touch to initiate a bank transfer. Once the transfer is successfully received, we will dispatch your order. Cash on delivery is not available at this time.
How long will it take for me to get delivery?
Most orders are dispatched within 2 – 3 business days. Delivery time will vary based on your location. Deliveries in Delhi/NCR will take between 4 – 5 days and in the rest of India will be about 6 – 8 days.
How do I track the exact delivery status?
Once your order is shipped, you will get an email informing you of the courier company bringing your package and the tracking number. The package can be tracked on the courier company’s website.
During what hours of the day can I expect delivery?
Deliveries are made during office hours, 9 am to 7 pm.
Will I be informed of the exact time of delivery?
The couriers deliver during office hours and for more specific details you can contact the courier company directly.
Delivery policy
Please also note that each shipment of items in an order requires an adult’s signature upon delivery. If there is any change in delivery address after the order has been placed the shipment shall be retained at the shipper’s branch office for you to collect. You can ask for a shipper’s branch location nearest to you for picking up the shipment.
What happens if I am not at my delivery address at the time of delivery?
The courier will leave you a delivery card for you to contact them in order to re-arrange delivery.
Do I have to sign for the parcel personally, or can someone else sign for it?
People in your household can sign for the parcel but they will be asked for some proof of identification.
Partial shipments
You can buy several items on smartairfilters.com/in in a single order. A particular item that is out of stock may not be shipped to you along with other items that are available off the shelf. In such cases, there will be a “Partial Shipment” of your order. This means that you will receive only a part of your whole order. In such cases, you will not be charged extra shipping charges for each subsequent shipment of items.
Out-of-stock items
Any out-of-stock items in your order will automatically be shipped separately.
Warranties & Guarantees of goods sold on smartairfilters.com/in
Products sold on this site are covered by the manufacturer’s warranty. The warranty period and type offered are mentioned on the product description page.
Don’t see your question answered? Get in touch and we’ll get back to you as soon as we can.
