Billing and Shipping Policy

Mode of payment

You can pay online securely via credit card, debit card, netbanking or wallets. In store purchases can be paid with cash or cheque. We also accept bank transfer. Please get in touch to initiate a bank transfer. Once the transfer is successfully received, we will dispatch your order. Cash on delivery is not available at this time.

How long will it take for me to get delivery?

Most orders are dispatched within 2 – 3 business days. Delivery time will vary based on your location. Deliveries in Delhi/NCR will take between 4 – 5 days and rest of India will be about 6 – 8 days.

How do I track the exact delivery status?

Once your order is shipped, you will get an email informing you of the courier company bringing your package and the tracking number. The package can be tracked on the courier company’s web site.

During what hours of the day can I expect delivery?

Deliveries are made during office hours, 9 am to 7 pm.

Will I be informed of the exact time of delivery?

The couriers deliver during office hours and for more specific details you can contact the courier company directly.

Delivery policy

Please also note that each shipment of items in an order requires an adult’s signature upon delivery. If there is any change in delivery address after the order has been placed the shipment shall be retained at the shipper’s branch office for you to collect. You can ask for a shipper’s branch location nearest to you for picking-up the shipment.

What happens if I am not at my delivery address at the time of delivery?

The courier will leave you a delivery card for you to contact them in order to re-arrange delivery.

Do I have to sign for the parcel personally, or can someone else sign for it?

People in your household can sign for the parcel but they will be asked for some proof of identification.

Partial shipments

You can buy several items on in a single order. A particular item that is out of stock may not be shipped to you along with other items that are available off the shelf. In such cases there will be “Partial Shipment” of your order. This means that you will receive only a part of your whole order. In such cases, you will not be charged extra shipping charges for each subsequent shipment of items.

Out of stock items

Any out-of-stock items in your order will automatically be shipped separately.

Warranties & Guarantees of goods sold on

Products sold on this site are covered by manufacturer’s warranty. Warranty period and type offered are mentioned in the product description page.

Don’t see your question answered? Get in touch and we’ll get back to you as soon as we can.

Smart Air is a social enterprise that creates simple, no-nonsense air purifiers and provides free education to protect people’s health from the effects of air pollution. We are proud to be the only certified B-Corp dedicated to fighting air pollution.