How can I return a product ordered from Smart Air Filters Pvt Ltd?
To return a product purchased on smartairfilters.com/in, just tell us the reason for your return in an email to [email protected] or call us at 011-4177-5276 or 95990-97907. We will refund the entire cost of the returned item, less applicable bank charges of 2.5%.
How many days do I have to return the product?
You can return any product bought from Smart Air Filters Pvt Ltd before the product is opened and used. This should be done within 7 days from the date of invoice. Return shipping has to be borne by the customer. If you have used your air purifier or pollution mask, it is not acceptable for return. If you would like to upgrade/exchange your purifier for another model, please get in touch and we can figure out a solution.
How and when will I get my refund?
We will initiate the refund process once we receive the returned items. The refund will be made to the same payment option originally used to pay for the order. In certain circumstances, we can issue a refund via bank transfer or cheque.
What do I do in case I want to cancel my order before the shipment reaches me?
Please write to [email protected] with your order details along with the reason for cancellation. We will coordinate with the courier to return the item and we will initiate the refund process once we receive your canceled item. The refund will be made to the same payment option originally used to pay for the order.
Cancellations and Returns
You may cancel your order before your order has shipped. If the cancellation is made after your product has shipped/been delivered, it will be canceled by initiating a refund. You may call our customer care department at 011-4177-5276 or 95990-97907 to initiate a refund.
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