Refund and Returns Policy

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

If you received your order damaged, please contact our support team directly on 01787 269051 to file a claim. Please save all packaging material and damaged goods before filing a claim.

If you have changed your mind about the purchase, please return the item unused and in its original condition within 14 days of receipt. The filter(s) must be intact in the vacuumed packaging. Please ensure you have proof of posting as refunds are given once we have received and checked the returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to Kings Park Fulfilment, Halstead, CO9 2NY.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should mail your product to Kings Park Fulfilment, Halstead, CO9 2NY.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at [email protected] for questions related to refunds and returns.

Smart Air is a social enterprise that creates simple, no-nonsense air purifiers and provides free education to protect people’s health from the effects of air pollution. We are proud to be the only certified B-Corp dedicated to fighting air pollution.