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Smart Air Purifiers Help & Support
Does Smart Air Recycle Filters? in General Questions

For now, we don't provide recycling service, because there is no proper way. But we tried to make the filters as environmentally friendly as possible. For example, we replaced metal frames with ...

Dispose
Filter
Recycle
Smart Air Purifiers Help & Support
Are Carbon Filters Recyclable? in General Questions

Theoretically, carbon filters can be reactivated, but reactivation requires a high temperature (600-900ºC), making it impractical. Besides, disassembing filters costs time and manpower with very ...

Carbon filter
Environment
Recycle
Smart Air Purifiers Help & Support
Will Humidity Affect the Performance of HEPA Filters? in Air Purifiers

According to Smart Air tests, CADR of HEPA filter (H12) is 303m3/h under normal humidity, while CADR decreased to 279m3/h under a humidity of 77%. HEPA filters can function well under a humidity above ...

CADR
HEPA filter
Humidity
Performance
Smart Air Orders & Shipping
Do You Accept Alipay for Orders Made in China? in Orders & Shipping

On the domestic website, we only support WeChat pay + credit cards, but users can buy via Taobao (Store name: Smart Air 聪明空气) as well. If you have any trouble placing the order, please contact us (inf ...

Alipay
China
Payment
Smart Air Purifiers Help & Support
Why The Carbon Filter Has Little Impact on The Indoor tVOCs According to QP Monitor? in Air Purifiers

This is a common situation with VOC monitors. They may not be measuring ‘harmful’ VOCs, and can also be affected by humidity and other things. We recommend re-calibrating the VOC numbers outside - the ...

Carbon filter
Impact
Monitor
Remove
VOC
Smart Air Sqair Air Purifier
How Quickly the Sqair Can Filter Formaldehyde Out of the Room in Sqair Air Purifier

For the Sqair, we have performed f-CADR (formaldehyde CADR) tests to measure how quickly the Sqair can filter formaldehyde out of the room. The f-CADR for the Sqair is A more standardised, repeatable ...

Carbon
Efficiency
Formaldehyde
Sqair
VOC
Why Can't I View Historic Data on QP Pro If It Isn't Connected to Wifi? in Air Quality Monitors

Users must connect to wifi to set a reference time for the monitor to record the historical information. There is no need for the monitor to be connected to wifi all the time. The wifi can be ...

Air monitor
Historical data
QP Pro
Wifi
Smart Air Masks
My 3M 9502 N95 Mask Has A Poor Seal Around The Nose, Are There Any Ways to Improve? in Masks

Some masks have rubber straps instead of the elastic/cloth straps and the former are possibly tighter around the head, thus providing a better seal. You could try clipping the straps with a stapler or ...

3M
Mask
N95
Seal
Strap
Smart Air Purifiers Help & Support
Where Can I Get a New Power Cable for My Purifier? in Air Purifiers

We would recommend you purchase a new power cable from Taobao. However, users outside of Mainland China, regarding the shipping cost, had better get one locally. There is a nominal voltage and current ...

Air purifier
Current
Power cable
Replacement
Voltage
Smart Air Purifiers Help & Support
Can The QT3 Air Purifier Be Used on Airplanes During a Flight? in Smart Air Purifiers

Tweets from Smart Air users indicate that there's no official policy, and it's basically up to the attendant on the flight/at security. Charging up the QT3 before takeoff and landing can be a smart ...

Airplane
Flight
Portable
QT3