It Is Normal to Receive a Carbon Filter With Broken Carbon Parts?

The carbon filter is filled with activated carbon. During the delivery process, shaking and friction during transportation may produce some activated carbon powders. Simply remove them just gently shaking the carbon filter, and carbon powder will not appear during subsequent use.

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Smart Air is a social enterprise that creates simple, no-nonsense air purifier and provides free education to protect people’s health from the effects of air pollution. We are proud to be the only certified B-Corp dedicated to fighting air pollution.